An Overview

Since 2005, HEAR US offers award-winning resources and information for those concerned about children, teens and families experiencing homelessness.

HEAR US gives voice and visibility to children, youth and families experiencing homelessness.
Why is this important?

Newsletter Sign Up

Sign Up Today!

* required

*

*

*



*



Email & Social Media Marketing by VerticalResponse

  R E V I E W S   I N F O       P E O P L E E X C E R P T S
D D FB draft3
R E V I E W S

Los Angeles Review of Books
by Eleanor J. Bader

December 23, 2020

LARB "Deeply personal — Nilan coined the word 'dismazed' to capture her despair and amazement — the book is both inspiring and infuriating, a deep dive into the failure of US policymakers to tackle poverty and meaningfully address the affordable housing crisis. Her piercing observations chronicle bureaucratic bumbling, as well as political indifference and victim blaming. At the same time, Nilan pays homage to the many intrepid people she’s met, from homeless moms, dads, and children to the many advocates who are working tirelessly, even in a pandemic, to offer support and material comfort to those in need. The book is also prescriptive, with clear recommendations about what needs to be done."
Sister Simone Campbell, SSS 
Executive Director
NETWORK Lobby for Catholic Social Justice and
Leader of Nuns on the Bus

Diane Nilan travels the country to lift up the stories of people experiencing homelessness and the challenges they face. She uses her experience of literal “bumps in the road” as a metaphor for the failures and limitations of US housing policy.  She tells stories of families’ bravery, determination, great care and daunting economic realities. In this COVID time (or any time) it is a wakeup call to all of us to pay attention. We as a nation are better than this! Ms. Nilan helps us to recognize this and motivates us to work to make change.

Parker J. Palmer
Author of
On the Brink of Everything,
Let Your Life Speak
The Courage to Teach, and
Healing the Heart of Democracy

Diane Nilan hooked me with the opening lines of her book: “I’ve spent 15 years on America’s backroads [while living in a small RV] chronicling the plight and promise of families experiencing homelessness.”

The book takes the “blue highways” genre to new depths by lifting up, in lively prose, one of most critical moral-political issues we face. She addresses our growing homeless crisis with human-scale stories about parents and kids that will first break your heart, then move you to act. (Nilan has acted on what she’s learned by founding a nonprofit called HEAR US, Inc. at www.hearus.us)

I’ve never met the author, but after reading this book, I feel I know her heart. We need to clone that heart across this land so we can overcome the twin crises of homelessness and heartlessness with the power of MLK’s Beloved Community. 

Judy Borich 
Middle River Press, Oakland Park, FL
 Dismazed and Driven will pull you into the world of the author and the homeless families she seeks out.  Join Diane Nilan as she continues to drive dismazed, sharing her life and stories and anecdotes of families that reveal disastrous and overlooked conditions. This book paints a realistic, sometimes startling, and often touching picture of homelessness in America that is not common knowledge. But once you know, you will never forget.
Heather Denny 
MT State Coordinator for Homeless Education
There is no one who has devoted more time and energy to bringing attention to the crisis of homeless children and families in America. From the “happiest place on Earth” to the Pacific Northwest, Diane has travelled the highways and backroads giving voice to the voiceless. This recounting of her adventures is heartwarming, poignant, and powerful.
Dr. Anita C. Levine
Professor of Elementary Education, SUNY Oneonta, NY
Diane Nilan's memoir, Dismazed and Driven, is a powerful blend of storytelling and call for social justice for our most vulnerable and disenfranchised. A must-read for those seeking insight into the deleterious effects of homelessness on families, children and youth here in the United States.
 

Darlene Newsom
CEO UMOM New Day Centers, Phoenix, AZ

Diane did an incredible job in bringing homeless families and their stories to light, the stories gave me goose bumps and I was intrigued on how she circled back to give updates on the families.  She hit the root causes of homelessness highlighting trauma, poverty, and domestic violence. We can move the needle on focusing on homeless families and creating a livable wage and affordable housing.  None of us should tolerate homeless children living on the street. 
 

Joe Willard
Vice President, People’s Emergency Center, Philadelphia, PA

 Dismazed and Driven joins America's literature of life on the road. It captures America's spirit of the search for meaning while one explores. It departs from the selfish part of road literature because it’s about one person's dedication to people caught in poverty and inequality. Diane Nilan travels to meet and record the experiences of families and their children who are homeless, with tenderness and sadness, but tinged with hope.  A lovely read.

Jan Davis
Retired Educator, Massachusetts
Diane's Childhood friend/classmate 

 

Not What You Think
If you think of the homeless as those people you see sleeping on a park bench, think again.  Do you know how many homeless kids are in your own school system -- for that matter, are you even aware that your school system has (should have) a homeless liaison?  Are you aware that HUD only counts the homeless once a year and that those persons who are doubled up with family (because they have no home of their own) or those who are staying in a motel room (because they have no other home, and there are 6 people in one motel room) are NOT counted?  There's so much to learn about homelessness and so much to just simply be aware of.  This book will change your perception.  It's a much needed down-to-earth perspective on the realities written by a woman who sold everything and began traveling the USA to document and fight against the situations that cause homelessness.  It's eminently readable, but you won't read it in one sitting; you will find yourself with the book on your lap while you assess your own perceptions.  It's worth every bit of your time.

An assortment of reviews...

RL: "Diane tells it like it really is. I know I've seen it being homeless living in a Homeless Shelter for women. Too many are out there with no place to live. The U.S.A. needs to change. Too many are on the streets, living in cars or with friends or family till they get thrown out. Take it from me who knows. Read this book and change this government."

MEH: "You don't want to miss this opportunity to be enlightened by Diane Nilan, a fierce advocate for families experiencing homelessness. In Dismazed and Driven, Diane shares what she has learned about the struggles and the reslilience of families across the U.S. experiencing homelessness. It is a quick and powerful read that weaves together Diane's reflections on her travels across the county in her van/home and the experiences of families without homes she met along the way. I ordered 6 more copies to give as gifts and to send to policymakers who need to understand the complexities of family homelessness."

Pat: "Diane Nilan invented the word dismayed [dismazed]. You know... when something is so dumbfoundingly stupid that it astonishes even them most jaded among us. People like me. I have witnesses sadness and cruelty - perhaps you have too. Have you chucked everything, to use your talents and determination, to right those wrongs?

Diane has.

And this memoir tells you how she did that... as daunting and unlikely as that journey seemed at times. If you read this book with an open heart - well it just might inspire you to pitch in and help as well.

Problems can't be solved - no matter how dismazing they may be - until they are understood. Here's a way to get a handle on that understanding."

MT: "DISMAZED AND DRIVEN .... Diane Nilan takes us along with her through the United States to show what the challenges of living, surviving for these homeless children and their families daily lives. I can't say enough how appreciative this new awareness brought to me, plus her many challenges keeping her small home on wheels safe. The least I can do is contact my government reps to encourage their support. I am so glad I purchased and read this, so I bought copies for my two daughters. Thank you."

PWA: "Just finished reading "Dismazed and Driven" - amazing journey you are on and the journey millions of homelessness people are on. The stories you shared about the people you met along the way provided a heartbreaking insight into family homelessness and the commitment by parents to meert the needs of their children. I learned quite a bit about the dramatic implications of the definition of 'homelessness' and how the Dept of Education has been at the forefront of helping children and youth. Also how HUD's definition of homelessness needs to align with the Dept of Ed definition by passing the bipartisan Homeless Children and Youth Act. As so many more people are homeless or on the verge of being homeless as a result of the pandemic, a change in defintion of homeless by HUD to align with the Dept of Ed would help so many people in desperate situations. Thank you Diane for you dedication and selfless service for enlightening all of us and helping people that are homeless."

>>BACK TO BOOK<<


Homelessness is complicated. Diane's 250-word Other Stuff diagram is not the be-all-end-all word on family homelessness, but it certainly offers a more comprehensive way of looking at this growing issue. It’s meant as a conversation (and action) starter.

HomelessChart FINAL

To be clear, homelessness is much more than the dismissive “500,000 people sleeping on the streets” that gets tossed around by politicians and media.

A recent report on the number of identified students experiencing homelessness in the US blasts that misguided 500,000 number out of the water. More than 1.5 million students were identified in 2017–18, a 15% increase over the last 3 years.

“So, even though the data shows 1.5 million students as experiencing homelessness, the number could be greater.

“Schools and communities need to know who is experiencing homelessness in order to help them succeed — and policymakers at all levels must prioritize action to support these invisible and often over-looked students,” Duffield said. (CNN, 2/2/20)

And that’s the proverbial tip of the iceberg. (See How Many Kids are Homeless?)

The way I see it, our “lazy” approach to addressing homelessness — dismissing it as MENTAL ILLNESS/ADDICTIONS — keeps us off the hook. Those issues are too hard, and besides, it’s up to the individual. Not so. My chart will upset this paradigm.

  • Legislators will need to get their hands dirty addressing the multiple issues that contribute mightily to this misunderstood national reality.
  • Communities can’t continue with business as usual and not be concerned about the pieces of this issue that could be fixed locally.
  • Schools can no longer ignore the issues that impact student success.
  • Health care entities — providers and insurers —must remove, not erect, barriers to health.
  • Property managers can’t keep making housing unattainable, keeping homelessness on the rise.
  • Journalists must delve into the underlying issues that push and trap people into homelessness.
  • All of us must give up thinking it’s someone else’s problem. It’s not. It’s all of us.

My colleagues and I have a new college textbook out, Changing the Paradigm of Homelessness, that focuses on family homelessness in a way that has not been done before. Among other things, it explains how distorted the way HUD counts homelessness is, and how it contributes to the growth of homelessness.

I wrote an op-ed column posted in the CT Mirror, including my Other Stuff chart. (11/2/20)

You might be thinking “this is too complicated for us to deal with,” but let me point out a few painful realities:

  • Homelessness will not end, or be noticeably reduced until we put on our big girl and boy pants and do something about the many causes of this epidemic.
  • Speaking of epidemics, yeah, that coronavirus issue. Just what we need — a bunch of sick people without homes looking for a place to be sick. Some of these folks are working jobs in places you frequent. On the humane level, can you imagine being that sick and having no place to rest and recover?

Might be time to ramp up solutions, STAT!

(The above was written before the outbreak of coronavirus in early 2020 (Posted on Medium). The impact of this pandemic will ravage those at risk of homelessness as well as those already without homes. We wrote this post to call attention to the impact of this global crisis on kids experiencing homelessness.)

 

Charlie-book cover

Get this book into the hands of people wanting to make a positive impact in their communities!

Think big, and deep: adults and kids, civic organizations and faith communities, scout troops and neighborhood associations, big businesses and mom-and-pop shops, nonprofits and for-profits. Anyone who desires to make life a little easier for kids and families in homeless situations. 

If they need a nudge, nudge ‘em! This is one of the best ways to make people feel good about doing something good for others! 

It’s that simple. The info in the book will guide the do-gooders in their efforts. And perhaps more people will become aware of how family/youth homelessness is both invisible and pervasive. From that awareness, we will see a “compassion epidemic” spreading across the land. Who knows, the ripple effect may cause a much-needed increase in federal and state homelessness reduction initiatives. 

Remember, back in 1993, the unlikely convergence of people, a photo, and a push to open school doors…

Other YBYK resources:

History - Who Is Charlie?

How Many Homeless Kids?

 

HEAR US Inc. was invited by the New Hampshire Department of Education to film and produce a documentary of families and youth experiencing homelessness in New Hampshire. (2017)

New Hampshire Department of Education
Education for Homeless Children and Youth Program (EHCY) 

Sam Tric puzzled 1

Samantha (L) and her sister Tricia 

PODCAST

VIDEOS

 VIDEOS

 

Who Is Charlie?

In some ways, Charlie is every homeless kid.charlie

In reality, Charlie was a little boy hanging around the parking lot Hesed House, an ecumenical center for ministry to very poor and homeless persons in Aurora, IL. Charles, with his mom, had nowhere to live except their beater car. It was summer 1993.

Pat Van Doren, a photojournalist with a heart and a good eye, was also hanging around the parking lot. When this 4-year-old boy appeared, carrying a stray cat like a sack of potatoes, his shoes on the wrong feet, and an innocent smile, Van Doren knew what she saw. Click and head for the darkroom!

The shelter’s abbreviated summer schedule, with occasional meals and access to showers and laundry, relied on a limited volunteer base. Charlie and his mom, along with dozens of adults and a handful of kids, were among millions of homeless persons in every community across the U.S., reliant on the kindness of others for sustenance.  

When the developing fluids revealed this captivating image of Charlie, Van Doren’s creative senses kicked into overdrive. She shared the image with Diane Nilan, director of the shelter, who shared it with Charles’ mother, getting her permission to use the photo. 


Soon thereafter, a family staying at the transitional shelter at Hesed House, encountered barriers trying to register at their old school. One thing led to another, and a scrappy band of activists, including Nilan and Van Doren, decided to push for the first state bill to remove barriers commonly experienced by homeless students.

PVD headshot

Pat Van Doren

 Charlie's Bill Advocacy Effort Begins

Van Doren’s eye and ideas focused on Charlie. She suggested using him as the poster child for the campaign to get legislation passed. “Charlie’s Bill” became the catch phrase for the Illinois Education for Homeless Children’s Act. Charlie’s picture adorned each handout distributed to Illinois lawmakers. 

The underdog effort to get the bill passed became “entertainment” in an otherwise log-jammed legislative session. Ardent efforts by the Charlie’s Bill team, far from slick lobbyists, and dedicated, bipartisan sponsors, accomplished the near-impossible: in May 1994, Governor Jim Edgar signed into law this hallmark legislation.

The new law opened school doors for children and teens who had no permanent place to live. The IL State Board of Education developed strategies to make sure school districts across the state complied, a gradual process. Homeless families and youth reacted gratefully as they learned that school stability was guaranteed by law.

From State Law to Federal 

Fast forward to 1998. Newly elected Congresswoman Judy Biggert (IL, R-13), visited Hesed House at the behest of one of the sponsors of Charlie’s Bill. After an eye-opening tour of this former incinerator building converted to a life-giving facility, Diane asked Mrs. Biggert, supportive of the law when she was a state representative, to take this law to the federal level. The McKinney-Vento Education for Homeless Children and Youth Act was up for reauthorization and it needed strengthening. Mrs. Biggert agreed.

fmnlogo2001This national “flower-roots” campaign had the slogan “Forget Me Not: Help Homeless Kids Blossom.” Nilan teamed up with Barbara Duffield, staff at the National Coalition for the Homeless, to organize activities to call attention to the issue of homeless kids’ educational rights. Zealous activists from across the nation pushed and prodded their lawmakers. Busloads of kids without homes made their way to these lobby efforts from across the nation, including from Hesed House. Hearings with homeless kids testifying were held at the Capitol.

Untold effort went into this unlikely campaign. Incredible media coverage focused on this other segment of the homeless population—children and youth, mostly invisible, and their quest for education. In December 2001, President George W. Bush signed into law No Child Left Behind (NCLB), including a newly-improved Education for Homeless Children and Youth Act under the umbrella homelessness bill, the McKinney-Vento Act. 

Those responsible for this bill’s passage knew it would take plenty of effort to implement it in the 50,000 or so school

so has a deepdistricts across the land. They dug in, and have fervently pursued every avenue to remove barriers common to homeless students, paving the way to educational success for a growing number of children and youth. 

hear us-logo

More Improvements!

In fact, in 2006, when the U.S. Department of Education began requiring districts to report the number of homeless students served, approximately 600,000 students were identified. In 2016, that number has grown to 1.3 million, a reflection of tough times and better identification. HEAR US Inc., created in 2005, has worked hard to improve the identification and sensitivity to these students without homes.

In December 2015, President Barrack Obama signed into law the Every Student Succeeds Act (ESSA). Included in this omnibus educational bill is a tiny, but critically important improved piece of legislation, the McKinney-Vento Education for Homeless Children and Youth Act. 

charles-smileCharlie—who prefers Charles—now married with his wife and 3 children, has a home and a job. He also had a sense of pride in his role opening school doors to millions of homeless kids.

Those who were around back in 1993 remember the unlikely convergence of a poignant photo, passionate people and the push to open school doors for kids without homes. 

 

Thanks, Charlie!

Subcategories

Get Social!

fb  blueskylogo

Support HEAR US! 

Monthly donors or one-time support welcomed!

Donate

Copyright © 2025 HEAR US: Voice and Visibility for Homeless Children and Youth. All Rights Reserved.
Joomla! is Free Software released under the GNU General Public License.